Frequently Asked Questions

How do payouts work?

  • Payouts take 4 business days (2 days for payment processing + 2 days for payout)
  • The first payout takes 10 business days

How much does Pranapass cost?

Our goal is to offer pricing that's simpler and lower cost. Pranapass costs:

  • $100/month
  • 5% of takings
  • 1.75% extra on overseas cards
  • Studio responsible for chargebacks

I'd like to use Pranapass for my Yoga Studio, how do I sign up and get started?

  • Sign up, click 'Add my Studio'
  • Enter Studio details, it will guide you through onboarding via stripe. Stripe can take up to 48 hours but often just takes a few minutes for them to process your onboarding.
  • Once you're onboarded, enter your upcoming classes and add your pranapass widget to your website

How do class credits work?

  • If a student cancels, they'll receive credit for the full value of the class
  • Credits are automatically be applied when they book future classes at your studio

How do I add a class?

  • Sign in
  • Go to your studio page
  • Click on 'Add class'

How do I cancel a class?

  • Sign in
  • Go to your studio page
  • Locate the class you want to cancel
  • Click the 'x'

I can't remove a class because it has paid bookings

  • This is currently a software limitation
  • If all attendees cancel, the class can now be cancelled by the studio, so you can ask students to cancel, then remove the class
  • If you can't remove the class because it has paid bookings, please contact the students via their phone or email to let them know they will need to manually cancel for credit, or you can arrange credit/refund offline (e.g. cash or bank transfer)

How do I edit my studio information?

  • Go to your studio page
  • Click 'edit'
  • Make edits and click 'save'